Terms & Conditions

Introduction & Scope.

Welcome, these are the Terms and Conditions of Service (hereinafter, the “Terms”) for our platform available at the URL www.innatewebsites.com (the “Site”), including its sub-domains and its mobile optimized versions, along with any products and services offered thereby.  

These Terms shall supplement our Privacy Policy (the “Policy”, available at https://innatewebsites.com/privacy), incorporated herein by reference.

The following terminology applies to our Terms, Policy and other guidelines and agreements indicated by us from time to time: “client”, “user”, “you” and “your” refers to you, the person logged on this Site and in compliance with our terms and conditions.  The words “ourselves”, “we”, “our” and “us”, refers to us and our parent and holding companies.  Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

All terms hereof refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the user in the most appropriate manner for the express purpose of meeting each of our customer’s needs in respect of the provision of Innate Creative’s stated Services, in accordance with and subject to prevailing applicable laws for our sale of goods.

Henceforth, by accessing this Site, on behalf of yourself or the entity that you represent, you represent and warrant that you have the right, authority, and capacity to enter into both these Terms and our Policy (on behalf of yourself or the entity that you represent), in accordance with all applicable laws and regulations.  If you do not agree with any of these Terms, you are prohibited from using or accessing this Site.  Please, ensure that you read them thoroughly, because, by using Innate Creative, you consent to these Terms.

Finally, these terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute.

Definitions.

Innate Creative: means a web development agency specialized in websites for healthcare professionals.  Our list of services include website development, customization, SEO & management.

Services: are our online website design, customization, coding, implementation, testing and platform management services, proudly provided by Innate Creative and its developers.  Services are therefore provided to: (i) the visitors that browse the Site; (ii) registered clients with a valid account; and (iii) any other clients that have engaged Innate Creative for a Service offering, all subject to the following Terms.

General Services Description.

Innate Creative’s first party developers develop websites & templates from scratch using modern coding stack technologies such as HTML5, CSS3, JavaScript and Jekyll, which are commonly used for the development of websites.  

Therefore, you agree that access, customization and manipulation of the source code, hosting, theme maintenance and our sold and managed websites (including support, maintenance & additional implementations) requires specialist knowledge and should be performed only by the Innate Creative team in order to avoid code & website malfunction as well as security breaches.

Certain features or future services may demand that you enter into a distinct and supplemental written agreement prior to use, in which case we will provide you them for your full review prior to any acceptance.

Account Registration, Verification and Safety.

In order to use our Services, you must create an account, including all mandatory fields on the registration form.  You must provide accurate and complete information, and you hereby agree to keep the password chosen upon creating your account as confidential and not to communicate it to third parties.

If you lose or disclose it, you must promptly inform us.  You are solely responsible for the activity that occurs on your account and for keeping your password secure and confidential, and must notify us immediately of any breach or unauthorized use of your account.

Account Suspension & Termination.

Innate Creative encourages you to report violations of our guidelines and Terms.  We reserve the right, at our sole and final discretion, to deactivate, freeze, suspend or terminate any account upon any factual or alleged breach of these Terms.  You must notify us immediately of any change in your eligibility to use our platform, or if you suspect a breach of security or unauthorized use of your account.

Users undertaking conducts that may constitute a factual –or even alleged– breach of these Terms, including but not limiting, using automated mechanisms to make fraudulent communications, may become subject to immediate account suspension/termination, at our sole and final discretion, without notice and without responsibility.

You acknowledge and agree that we may report any activity that we believe may violate any law to a law enforcement agency, regulators or other relevant third parties, and that any violation of the aforementioned provisions may result in the immediate termination of your access to the Site or our Services.

You may terminate your account at any time by going to the “delete account” button located inside the “Edit Profile” section which can be accessed through the dropdown at the side of your username.  

We may terminate or suspend your Innate Creative account if you go contrary to any Innate Creative policies or for any other reason(s), which we will notify you about.  Upon termination of customer accounts, we will inform each customer of the matter, indicating the time remaining for data retrieval before final inaccessibility.

Payment Processing.

We rely on authorized third-party payment processors such as Stripe Inc. in order to bill you through a payment account linked to you, and henceforth you hereby authorize us to charge the pertinent fees through your indicated payment processing account.  Sensitive financial details are stored only by our payment providers.

Such third party payment processors are also the ones that process, manage, operate and deliver the payments of your end customers, not Innate Creative.  For more information, please refer to the terms of use of our third party payment processing platform, which may include epay.co and others.

Updates & Amendments.

Innate Creative reserves the right to modify, amend, suspend, terminate, upgrade, update, or otherwise modify these Terms, the Policy and the Services at any time and without notice.  Any changes will be displayed in the Site, and we may notify you by email or other means.  Please refer to the last effective date where changes were last undertaken by us.  Your use of our Services after the effective date of any update– either by an account registration or simple use – thereby indicates your acceptance thereof.

Parental Notice.

Innate Creative encourages parents, legal guardians and responsible adults to be actively involved in the safe use of the Internet by children and minors.  Innate Creative does not knowingly provide its Services to persons under the age of eighteen (18).  If you are under such age, you may only access Innate Creative and our Services under the direct supervision of your parent or legal guardian.  

We reserve the right to request any and all applicable proof of identification and consent proof from our users, at any moment, without prior notice, and at our sole and final discretion.  Upon the failure to provide such proof of age, we reserve the right to immediately freeze, block or cancel the account, with no liability.

Users are prohibited from providing Innate Creative with personally identifiable information of persons under the age of thirteen (13) without the consent of their parents or legal guardians.  Innate Creative does not knowingly collect any kind of information from any person under the age of thirteen (13), and will delete any related information thereto.  For more information, please read our Policy.

User Privacy.

By disclosing any data and personally identifying information to us, you agree to our Policy, including the collection, process, storage and disclosure of such personally identifiable information, including to our affiliates, partners and clients.  We will ask for your express consent, including for inclusion into our newsletters, updates, and follow ups.  Using Innate Creative means that you accept our Policy, regardless of whether you are a registered user or not.

Intellectual Proprietary Rights.

Innate Creative grants you a limited, non-exclusive, revocable, royalty free and non-transferable license to utilize and access the Site and the Services, including each sold, customized or managed project, website, theme and/or template (hereinafter referred to collectively as “Innate Creative’s IP”).  

The trademarks, copyright, service marks, trade names and other intellectual property rights and proprietary notices displayed on Innate Creative’s IP are the property of or otherwise are licensed to Innate Creative and its licensors and affiliates, whether acknowledged (or not), and which are protected under intellectual property laws, including copyright laws and treaties and other jurisdictions throughout the world.  

Respective title holders may or may not be affiliated with us or our affiliates, partners and advertisers.  No section hereof shall be construed as intent to grant to you any right transfer or interest in the Site or our Services, in whole or in part.

For ease of understanding, ‘intellectual property rights’ shall mean any and all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of the United States and other applicable jurisdictions.

You acknowledge and agree that any and all infringing use or exploitation of copyrighted content in Innate Creative’s IP may cause us, our affiliates, licensors or content providers irreparable injury, which may not be remedied solely at law, and therefore our affiliates, licensors or content providers may seek remedy for breach of these Terms, either in equity or through injunctive or other equitable relief.

If you think any content piece of Innate Creative’s IP infringes these Terms or otherwise infringes any applicable law (apart from copyright infringements) or other Innate Creative policies, you may use the report button located under each question or answer, or you can use the “Contact Us” page, or email us at support@innatewebsites.com.

We are under no obligation to remove or delete content that you subjectively find objectionable or offensive. We promise to respond promptly to requests for content removal, consistent with our policies and applicable law.

Digital Millennium Copyright Act (‘DMCA’) Notice.

In compliance with the DMCA, we inform you that Innate Creative is the Designated Copyright Agent for DMCA Takedown Notices and intellectual property rights infringement policing.  For more information, including detailed information about how to submit a request for takedown if you believe content on Innate Creative infringes your intellectual property rights, please contact us.  You can review the current DMCA text at the U.S. Copyright Office website.

Innate Creative takes copyright infringement matters seriously, and is ready to remove any allegedly or factually infringing content displayed on the Site upon due notice and request by the title holder.

The following procedure will apply for any content displayed through the Site that allegedly infringes the intellectual property rights of you or of any third party.  You must notify us of your claim with the email subject: “Takedown Request”.  Once received, Innate Creative will study and consider your claim and, if it believes or has reason to believe any content on the Site infringes on another’s copyright, Innate Creative may delete it, disable or otherwise stop displaying it.

Your notification claim must be in writing and must at least contain the following information: (i) your signature and identification, or the ones of the person authorized to act on behalf of you or the title holder; (ii) a clear and concise description of the content of which its copyright has allegedly been infringed; (iii) contact information (e.g., address and email); and (iv) a statement, under penalty of perjury, indicating that you have a good faith belief that the information provided in your claim is true and accurate.

Our affiliates, advertisers, partners and third party syndicated content providers may be adversely affected due to a DMCA Takedown Notice.  Accordingly, upon receipt of any such notice, we will try to contact the content owner or webmaster of the affected site to uphold their right to a Counter Claim Notice, under Sections 512(g)(2), and (3) of the DMCA.

To file a Counter Claim Notice, please contact our Designated Agent indicated above, in writing, and with a Counter Claim Notice containing the following information, at a minimum: (i) express identification of the content that we may have or have removed from our Site and section or domain it was displayed; (ii) contact information, such as your address and your email address; (iii) a signature and identification of the title holder and/or the person authorized to act; and (iv) a statement indicating that you swear, under penalty of perjury, that you have a good faith belief that the information provided in the Counter Claim Notice is true and accurate.

Third-party Websites and Content.

From time to time, our Site and Services may contain hyperlinks to other websites.  These links are for your personal convenience and to provide you with further information which may be of interest to you.  The provision of such links does not imply any endorsement of such third-party websites (or their products and services).  Please review the applicable terms and policies of such websites, including their privacy and data collection practices.

We may place ads and promotions from third-party sources on the Site.  Accordingly, your participation or undertakings in promotions of third-parties other than Innate Creative, and any terms, conditions, warranties or representations associated with such undertakings, are solely between you and such third-party.  Innate Creative is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of third-party advertisers on the Site.

Community Guidelines and User Code of Conduct.

As our user, you agree not to undertake, motivate, or facilitate the use or access of the Site or the Services in order to:

• Infringe these Terms or allow, encourage, or facilitate others to do so.
• Plagiarize and/or infringe on the intellectual property rights or privacy rights of any third party, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right.
• Collect, receive, transfer or disseminate any personally identifiable information of any person without due consent from the title holder.
• Republish, sell, rent, or sub-license content or materials from the Site without our authorization.
• Disseminate any content that attacks or disparages an individual or group based on race, gender, religion, nationality, ethnicity, political group, sexual orientation or another similar characteristic. Any generalizations about these topics should be phrased as neutrally as possible.
• Undertake any kind of abusive behavior directed towards private individuals is not allowed, including make threats against others or advocate violence, including self-harm.  Repeated and unwanted contact constitutes a form of harassment.
• Distribute, post, or otherwise make available any content that: (i) infringes on or endangers the intellectual property rights of any person (e.g. trademark, moral rights, trade secret, copyright, ancillary rights or other); (ii) enables any act that could promote or cause discrimination, racism, harm, libel, hatred, or violence against any individual or group; (iii) endangers children and underage persons; (iv) is or allows illegal or fraudulent activities to take place; (v) is or may constitute a criminal or capital offense or otherwise infringes on any applicable law; and/or (vi) is or can be considered to be obscene, sexually explicit material, pornographic, threatening/defamatory, plagiarized, firearms, tobacco, alcohol, marijuana, gambling, binary options, Forex, pornographic, or analogous material.
• Use any automated tool, such as artificial intelligence or machine learning pursuant to create derivative works of our content and materials.
• Create any service in rivalry with Innate Creative or for other commercial reasons, except as expressly permitted by these Terms or the written consent of Innate Creative. 
• Bypass or attempt to bypass any security or access control technology implemented on our platform.
• Use any automated or manual process to obtain, copy, process, access and/or use our Site or Services or any part therefrom to capture unauthorized data or content, for any purpose.
• Enable, undertake, program or execute any type of system, computer program or technique in order to data-mine, retrieve, scrape, index or otherwise extract unauthorized information from Innate Creative or any portion or data feeds therefrom.  For purposes of clarification, such actions will include the use of persons, site search/retrieval applications, software ‘robots’ and ‘spiders’ and any analogous data gathering and extraction tools, regardless of the type and amount of information intended for extraction.
• Use of our Services to disseminate any type of computer viruses, worms, defects, trojan horses or other items of a destructive nature.
• Undertake any action that will or may cause an unreasonable load on Innate Creative’s and/or its partners’ and affiliates’ technology or infrastructure, or otherwise make excessive traffic demands from Innate Creative.
• Intercept or monitor activity via our Site or Services, without our express authorization.
• Otherwise reverse engineer, decompile or extract the proprietary code of the Site and our Services.

Content Moderation.

The Internet is not an anonymous means of communications, thus we cannot guarantee the confidentiality of any Client’s Content that you provide to us via the Services.  Each piece of Client’s Content that you post might be intended for public review, and except for content expressly marked as private, most Client’s Content that you share with us will result in such content being made publicly available for users in our Site and other third party websites, including search engines and social media sites.  Please remember that not all Client’s Content can be marked as private.

Innate Creative has the right, but not the obligation, to monitor any client activity and any Client’s Content (e.g. names, photos, posts, feedback, images, comments, questions and other content) within out platforms in order to determine compliance thereof, and to edit, refuse to post or remove any material or content submitted to or posted on our Services that we find to be in violation of our Terms, Policy or that is otherwise objectionable.

You acknowledge and agree that we may report any activity that we believe may violate any law to law enforcement, regulators or other relevant third parties, and that any violation of the aforementioned provisions may result in the immediate termination of your access to the Innate Creative and our Services.

We reserve the right (but not the obligation) to monitor disputes between you and other of our users.

No Spam Policy.

We reserve the right to screen any user generated content to locate and delete any spam or deceiving coupon, code, Client’s Content, offer or link to any product or service.  We will not tolerate, and we will not allow others to undertake though our Services or Site, any and all massive delivery of unsolicited bulk communications to our users or to any third party.

Any commercial electronic communication that you receive from us, our partners, licensors, suppliers and affiliates will require your prior consent to such communication.  Our commercial communications will include measures in order for you to stop receiving them, usually through an unsubscribe link.  Please see our Policy for more information.

User Support.

You can always contact our team with questions about our Services at support@innatewebsites.com, and we will strive to answer them and work together in order to resolve any such inquiries.  You must provide us with full details of your service query, so we can clearly assess your concerns.

If you have any questions or complaints regarding the Site or our Services, please contact us by email as indicated on our contact web page.  We will undertake commercially reasonable efforts in order to answer as quickly as possible.

Advertising, Opt-out.

We may support the Site and our Services through advertising and other commercial opportunities.  These advertisements may be tailored to the content of the Site, and the nature and extent of such advertising by us is subject to change without prior notice.  Please refer to our Policy for information regarding certain advertisement opt-out.

Newsletters.

The Site may allow you to create and/or subscribe to a newsletter service, which may be provided by us or through an authorized third party.  As a user, you will receive a conspicuous communication indicating subscription therefore and you will be able to select the amount and type of emails received by you.  If you wish to unsubscribe, you will find ‘unsubscribe’ and similar links on our electronic communications and also in your account preferences.

Removal of links from the Site.

If you find any link on our Site that is offensive for any reason, you are free to contact and inform us at any time. We will consider requests to remove links, but we are not obligated to do so or to respond to you directly.

You acknowledge and agree that Innate Creative shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or material or information created, obtained or accessible through the Services or Site.  Each visitor or user is solely responsible for the contents of his or her communications and may be held legally liable or accountable for the content of his or her comments or other material or information.

No Endorsement.

The images, texts, posts, information, photographs and other content and media displayed on or through the Site are not necessarily available and any results therefrom – which we cannot ultimately control – are out of our ultimate and complete control.  Some or all of the images shown in the Site are licensed and/or purchased stock photos and are only shown for illustration purposes.  Some or all of the content displayed in the Site is delivered by external third parties, and does not reflect Innate Creative’s opinions, nor does Innate Creative, its affiliates, subsidiaries, officers, employees and agents guarantee its actual veracity or make any endorsement thereof.

Any such Client’s Content posted by expert contributors should not be relied on or regarded as any authority.  Innate Creative does its utmost best to ensure that all content, including questions, answers, posts, and tutorials, on Innate Creative are correct to the extent as it is, but does not guarantee error-free content at all.

Confidentiality.

Neither party shall disclose any Confidential Information to any third party except to its employees, attorneys, tax or accounting professionals who have a legitimate need to know and who have agreed to be bound by the provisions of a confidentiality agreement at least as stringent as the ones herein.  Each party shall further protect the Confidential Information to the same extent as it protects its own information of a similar type.

For the purposes herein stated, “Confidential Information” shall be defined as the digital, verbal and/or written disclosures, documents or communications, stored in either written, graphic, digital, optical electromagnetic form or in software as a service systems, commonly known as “the cloud”, e-mails, optical disks, memory cards or removable drives or any other means that can retain information.

Confidential Information shall not include, information that: (i) is in the public domain at the time of disclosure; (ii) becomes publicly available through no fault of the recipient party and without breach of these Terms, (iii) is already in the lawful possession of a party without restriction prior to disclosure; (iv) becomes rightfully known to a party without restriction from a source other than the disclosing party; or that (v) is required to be disclosed by virtue of an order of a competent court or a legal requirement; shall not be deemed Confidential Information.

User Representations and Warranties.

You hereby represent, warrant and covenant that: (i) your use of our Site, our Services, and all your uploaded Client’s Content and personal data shall be at all times compliant with these Terms and all local, state, federal and international laws and regulations applicable to you and your organization; (ii) you have obtained all necessary rights, releases and permissions to provide any data to Innate Creative and its affiliates, licensors and agents; and to grant the rights granted to Innate Creative in these Terms, including without limitation any intellectual property rights or rights of publicity, privacy and any use, collection and disclosure authorized.

Term, Termination.

The term hereof shall begin on the date that comes first among: (i) first access to the Site; (ii) your first access or execution of our Services; or (iii) Innate Creative begins providing its Services to you.

The term hereof will automatically end on the earlier date of either your: (i) account deactivation, suspension, freezing or deletion; (ii) access termination or revocation for our Services; (iii) Innate Creative’s termination of these Terms, at its sole and final discretion; (iv) the termination date indicated by Innate Creative to you from time to time; or (v) Innate Creative’s decision to make the Site or the Services no longer available for use, at its sole and final discretion.

Termination for Cause by Innate Creative.

These Terms, along with any and all licenses granted hereof may or will automatically terminate if you breach any of the terms and conditions contained herein.  Upon termination for breach, your rights to use our Site, our Services and any information provided or generated thereby shall cease and you shall not be entitled to any compensation, credit, remedy or refund of any nature.  In this case, please contact our support department in order to initiate the process of receiving a backup copy of your user data, if any, subject to the terms and conditions of our providers, such as Amazon Web Services.

Disclaimer of Warranty.

To the fullest extent permissible under applicable law, the Site and the Services are provided to you “as is,” with “all faults” and “as available,” without warranty of any kind.  Innate Creative, and its affiliates, clients, agents, officers, licensors and/or distributors do not make, and hereby disclaim, any and all express, implied or statutory warranties, either by statute, common law, custom or otherwise, however arising, including implied warranties of description, quality, fitness for a particular purpose, non-infringement, non-interference with use and/or enjoyment, peaceful enjoyment, and any warranties emanating out of course of dealing or trade usage.

Nothing in this disclaimer will limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

Innate Creative expressly disclaims any representation or warranty that Innate Creative complies with all applicable laws and regulations outside of the Republic of Colombia.  If you make use of Innate Creative outside of Republic of Colombia, you expressly fully comprehend and consent that it is your responsibility to determine compliance with variant laws, regulations, or customs that may apply in connection with your use of Innate Creative.

No Damages.

In no event shall Innate Creative, its affiliates, clients, agents, officers, licensors, distributors and/or any authorized third party, be held liable for any special, indirect, incidental or consequential damages, including losses, costs or expenses of any kind resulting from possession, access, use, inaccessibility or malfunction of Innate Creative or the Services including, but not limited to, loss of revenue, profits, business, loss of use or lack of availability of computer resources, business glitch, defamation, or loss of data (notwithstanding that we might have been advised of the possibility of such damages or such damages are foreseeable); whatsoever arising out of or related thereto, whether arising in tort (including negligence), contract, strict liability or other legal or equitable theory and whether or not Innate Creative, its affiliates, clients, licensors and/or distributors have been advised of the possibility of such damages; emanating from or connected, in any way, with your use of, or inability to use Innate Creative.  Your singular redress for dissatisfaction with Innate Creative is your prompt withdrawal from using Innate Creative.

Limitation of Liability.

If a user suffers loss or damage as a result of Innate Creative’s negligence or failure to comply with these Terms, any claim by such user against us will be limited in respect of any one incident, or series of connected incidents, to the amount paid to Innate Creative in connection with its Services within the three (3) months before the action giving rise to the liability.

These Terms provide you with specific legal rights, and you may have other rights that may vary from jurisdiction to jurisdiction.  Legislation of some states/countries does not allow certain limitations of liability, and henceforth this limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Indemnification.

You agree and acknowledge to indemnify, hold harmless, and defend Innate Creative, its affiliates, clients, agents, officers, licensors, distributors and/or any authorized representatives, and the officers, directors and employees of each (jointly, the “Innate Creative’s Indemnitees”) from and against any and all third party liabilities, claims, causes of action, suits, losses, damages, fines, judgments, settlements and expenses (including any and all reasonable outside attorneys’ fees and court costs) which may be suffered, made or incurred by any of such Innate Creative’s Indemnitees arising out of or relating to: (i) any breach of any warranties, representations and/or covenants made by you hereunder (to the extent not arising substantially from any breach hereof by Innate Creative); (ii) your use of Innate Creative; (ii) your Client’s Content; (iii) your conduct or interactions with other users of Innate Creative; (iv) your violation of any part of these Terms; and/or (v) any third party claim arising out of or in relation to Innate Creative’s IP or use thereof in combination with another platform, including without limitation, any claim Innate Creative or the Services violate, infringe, or misappropriate any proprietary or intellectual property right of any third party, including without limitation, any privacy right of any person.

We will immediately notify you of any such claim and will provide you (at your own expense) with assistance in defending the claim.  Unless our prior written consent is first obtained, you will not settle any claim the defense of which we need to participate in.  We reserve the right, at our own expense, to assume the exclusive defense of any matter otherwise subject to indemnification by you.  In that circumstance, you will be under no obligation to defend us in that matter.

Generals

Assignment.  These Terms will inure to the benefit of any successors of the parties.  We may assign any rights or obligations hereunder to any current or future affiliated company and to any successor in interest.  Any rights not expressly granted herein are thereby reserved.  We reserve the right, at any time, to transfer some or all of Innate Creative’s assets in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

• Force Majeure.  Innate Creative is not liable for any failure of performance on its obligations as set forth herein, where such failure arises from any cause beyond Innate Creative’s reasonable control, including but not limiting to, electronic, power, mechanic or Internet failure, from acts of nature, forces or causes beyond our control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, government mandated lockdowns, pandemics, orders of domestic or foreign courts or tribunals, or non-performance of third parties. 
• Interpretation.  In understanding or interpreting the terms of these Terms: (i) the headings in this Agreement are for convenience only, and are not to be considered, and (ii) no presumption is to operate in either party’s favor as a result of its counsel’s role in drafting these Terms.
• Entire Agreement.  These Terms constitute the complete and exclusive statement of the agreement between the Parties with respect to the subject matter of these Terms, and these Terms supersede any and all prior oral or written communications, proposals, representations, and agreements. The Terms may be amended only by mutual agreement expressed in writing and signed by both parties, and any attempted amendment in violation of this section shall be void. 
• Equitable remedies:  You hereby acknowledge and agree that if these Terms are not specifically enforced, Innate Creative will be irreparably damaged, and therefore you agree that Innate Creative shall be entitled, without bond, other security or proof of damages, to appropriate equitable remedies with respect to your breach of any of these Terms, in addition to any other available remedies.
• Language.  These Terms may be translated into other languages, but English shall be and remain the official language of this agreement and in any conflict between the English language version and any other version, the English language version shall control.
• No Embargo.  You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S.A., European Union or other government’s embargo, or that has been designated as a “terrorist supporting” country; and (ii) you are not listed on any government list of prohibited or restricted parties or activities.
• Notices.  All notices and other communications given or made pursuant to these Terms must be in writing and will be deemed to have been given upon the earlier of actual receipt or: (a) personal delivery to the party to be notified; (b) when sent, if sent by facsimile or electronic mail during normal business hours of the recipient, and if not sent during normal business hours, then on the recipient’s next business day; (c) five days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (d) one business day after deposit with a nationally recognized overnight courier, freight prepaid, specifying next business day delivery, with written verification of receipt.  Each party agrees to receive electronic documents and to accept electronic signatures, which shall thereto be considered valid substitutes for hardcopy documents and hand inked signatures. You agree to receive correspondence from us by email in accordance with these Terms and applicable law. You consent and acknowledge that all agreements, notices, disclosures, and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.
• No Waiver.  Failure by Innate Creative to enforce any rights hereunder shall not be construed as a waiver of any rights with respect to the subject matter hereof.
• No Relationship.  You and Innate Creative are independent contractors, and no agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by these Terms.
• Severability.  If any provision of these Terms is held unenforceable, then such provision will be modified to reflect the parties’ intention.  All remaining provisions of these Terms will remain in full force and effect.
• Taxes.  You are responsible for complying with all tax obligations associated with your account.  It is important that you keep complete and accurate contact details in order for us to remit invoices, especially payment processing account details.

Dispute Resolution.

Applicability of Arbitration Agreement.  All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with the Terms or the use of any product or service provided by Innate Creative that cannot be resolved informally shall be resolved by binding arbitration on an individual basis under the terms of these Terms.  Unless otherwise agreed to, all arbitration proceedings shall be held in English.  This arbitration applies to you and Innate Creative, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under these Terms.

• Notice Requirement and Informal Dispute Resolution.  Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (a “Notice”) describing the nature and basis of the claim or dispute, and the requested relief.  A Notice to Innate Creative should be sent to our address as indicated in our contact section.  After the Notice is received, you and Innate Creative may attempt to resolve the claim or dispute informally.  If you and Innate Creative do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding. The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award, if any, to which either party is entitled.  The amount of the award shall also be limited by the Limitation of Liability section of these Terms, to the extent applicable.
• Arbitration Rules.  Arbitration shall be initiated through the American Arbitration Association (AAA) Rules, an established alternative dispute resolution provider (the “ADR Provider”) that offers arbitration as set forth in this section.  The AAA Consumer Arbitration Rules (the “ADR Provider Rules”) governing the arbitration are available online at www.adr.org or by calling the AAA at 1-800-778-7879.  If the AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider.  The ADR Provider Rules shall govern all aspects of the arbitration, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with these Terms. The arbitration shall be conducted by a single, neutral arbitrator.  Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (USD $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief.  For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (USD $10,000.00) or more, the right to a hearing will be determined by the ADR Provider Rules. Any hearing will be held in a location within 100 kilometers of Innate Creative’s business premises, unless you reside outside of such area, and unless the parties agree otherwise to remote digital arbitration.  If you reside outside of such geographical area, the arbitrator shall give the parties reasonable notice of the date, time and place of any remote digital arbitration hearings, as detailed below.  Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.  Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.
• Additional Rules for Non-Appearance Based Arbitration.  If non-appearance remote digital based arbitration is elected, the arbitration shall be conducted by telephone, reputable video conference based tools and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration.  The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.
• Time Limits.  If you or Innate Creative elect to pursue arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing a claim) and within any deadline imposed under the ADR Provider Rules for the pertinent claim.
• Authority of Arbitrator.  If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of you and Innate Creative, and the dispute will not be consolidated with any other matters or joined with any other cases or parties.  The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the ADR Provider Rules, and these Terms.  The award of the arbitrator is final and binding upon you and Innate Creative.  The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and these Terms.  The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded.  The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have.  The arbitrator shall have the authority to grant motions dispositive of all or part of any claim.  If the arbitrator grants you an award that is greater than the last settlement offer that Innate Creative has made to you prior to the initiation of arbitration, Innate Creative will pay you the greater of the award or USD$2,500.00.  Each party shall bear its own costs (including attorney’s fees) and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.
• Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration.
• Waiver of Class Actions, Non-Individualized Relief. You acknowledge and accept that claims brought against Innate Creative shall be only on an individual basis and not as a plaintiff or class member in any possible future class or representative action or similar proceeding.  Unless otherwise agreed by you and Innate Creative, you may not adjoin or consolidate any claim with more than one person’s; and you may not otherwise supervise or take over any form of a class, representative or consolidated proceeding.
• Applicable Law.  You agree to submit to the applicable laws in the Federative Republic of Brazil, which will govern these Terms and any claim, without regard to conflict of law provisions.
• Forum.  For the application of this arbitration agreement, and of other matters appertaining these Terms, the parties hereto agree to submit to the personal jurisdiction of the courts located in the City of Itajaí, Federative Republic of Brazil

If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorney’s fees, court costs, and disbursements in doing so.

Contact

If you have any questions or queries about us, the Site, our Services or these Terms, please contact us via support@innatewebsites.com.  Note that communications made by email or the “Contact Us” page does not constitute legal notice to the Innate Creative entity.

Date of last effective update is 15 May, 2021.