Frequently Asked Questions
How much does it cost?
Our websites are optimised for the modern web, but they don't break your bank. We have a variety of options from DIY templates to fully customised websites, so click to check out our options and pricing! You will also need to subscribe to one of our Web Care plans starting at only US$ 19.99/month, which includes hosting, periodical template maintenance as well as site security updates & certificates.
Will it look good on mobile?
Absolutely! Our website templates have been designed with mobile in mind. Simply view the live demos on your mobile to find out how responsive and beautiful these sites are.
Is it complicated to set up?
Nope, it is very easy. In fact, it is so easy that even non-techy people can use it. Included in your purchase is access to our online training portal with 30+ training videos, and a step-by-step guide to customizing your site. If you are still having trouble you can contact the support team at any time.
What else do I need to use this template?
You will need a domain name (your URL) through a third party such as GoDaddy or Google Domains, and subscribe to one of our Web Care plans after your free hosting period expires.
What are the differences between the Starter and the Premium options?
Both plans use the same base template. The Starter plan requires you to customise your template by yourself, adding the content and defining base styles following our documentation and tutorials. The Premium plan shifts the customisation and content uploading to our team, meaning you just have to provide the content and desired styles to our team and we'll take care of the rest. The Premium plan also allows for more section customisations than the Starter plan. The Premium plan also includes 3 free months of hosting & support instead of 2 months on the Starter plan.
How long does it take to have my site live?
The deployment of the site takes no longer than 48hrs and we will give 1hr free support to help you get started. Following our video tutorials and guides on our Client Portal, you can customise your site to suit your brand and launch in a matter of days.
What can I customise on the template?
You can change logos, colors, fonts, images and text content, as well as add/remove/reorder sections. The template has so much flexibility that you can change everything to suit your practice. We are creating new sections all the time, and as a client for a small fee you can request their installation in your template too!
Will my current website go offline while I create my template?
No, your current website will remain online until you are ready to push your new Innate Creative site live. You will have access to your new site in development mode, where you can make changes easily without affecting your current site.
"I am not tech-savvy..."
"Don't worry: we weren't either until we developed these amazing and easy-to-use healthcare-optimised templates! By using the integrated Content Management System (CMS), you can easily change content like images, text as well as the visual identity (fonts, colours and more)."
Do you provide support?
As we have developed these websites, we know them from top to bottom, so you can count on the Innate Creative team to support you before, during and after deploying your site!
What if I need a custom site?
Custom sites can fit specific needs so we can cater for that too: please contact us and we will be ready to help you with your requirements.'
Do your templates support multi-locations?
Yes, our templates can accommodate for single or multiple locations giving you the flexibility to add, remove and fine tune individual practice information such as opening hours, address, phone number and more.
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